From 13th May 2026 We are also introducing Jackie, a digital receptionist, to support our Patient Services team and help reduce waiting times on the phone.
If you are unable to use our online services, Jackie will help you submit a request by asking you a series of questions, similar to those asked by our reception team. This will ensure your request is directed to the right person.
Further information is available MEET JACKIE – digital call handler (PDF)