Contact us with Patient Triage
You can contact a doctor, nurse or other healthcare professional online using Patient Triage.
Urgent appointments
To request an urgent appointment (Monday to Friday – during opening times:
If you require an urgent appointment that does not need 999 please contact the practice on 01869 338611.
Our Patient Services team will complete a Patient Triage form on your behalf and mark as urgent. This will then be reviewed by a GP. If the GP advises that a same day appointment is appropriate, one will be provided to you, this may be face to face or telephone and will be with the healthcare professional decided by the GP.
Please ensure you can be contacted and are available to come into the surgery the same day if an appointment is offered, as this will be an urgent medical appointment there will be very little choice to rearrange.
You may be signposted to an alternative Health care service appropriate for your condition.
Do Not Use Our Patient Triage Form For Urgent Appointment Requests
Routine appointments
To request a routine appointment
- Use our Patient Triage form. (This is for non-urgent appointments and queries only and is available during practice hours – opening times ). If you have multiple queries, please complete a form for each one.
- Alternatively use your NHS account (through the NHS website or NHS App) to book an appointment.
A GP will review your request within 3 working days. They may Signpost you to an alternative healthcare provider, provide self-care advice, or send a link to book an appointment within the timescale advised by the GP (for those patients unable to use online services our Patient Services team will book the appointment with you).
The links remain live for 7 days and should be checked daily for all availability. Our Patient Services team cannot change the type or timeframe of the appointment as the GPs decision is final.
If you do not have access to the internet, our Patient services team will complete this form on your behalf. Please note that our phone lines are kept free until 9.30 for urgent appointment requests. If your call is not urgent you will be asked to call back between 9.30 – 18.00.
Calling the Practice will not result in a quicker solution for non-urgent requests. GPs will be prioritising urgent medical queries first and will then review all other requests by the date/time stamp they are submitted onto the system.
You can also ask a relative to complete this form on your behalf.
If our Patient Triage form has reached capacity, please try again from 8am the next working day.
For confidentiality reasons we are not able to book new GP appointments at the front desk.
Nurse appointments can be booked by our patient services team on the phone between 9.30 – 18.00. You can also request an appointment online using our Patient Triage form. If appropriate you will be sent a booking link or will be contacted within three working days to arrange this.
Enhanced access
Our Primary Care Network also delivers enhanced access hours. Each of the member Practices open for additional hours either prior to 8am or between 6:30pm and 8pm, Monday to Friday or 8am to 5pm on Saturday.
Deddington Health Centre offers some nursing team appointments prior to 8am, opens on Monday evening, 6:30pm to 8pm and a monthly Saturday.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the practice
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the Patient Triage service
- phone us on 01869 338611 and select option 2
Using any of these options to cancel in plenty of time means that your appointment can be used for someone else.
If you know you will be late for an appointment, please also phone the practice to let us know as the Healthcare Professional may be able to see the next patient first. This avoids making the practice run late, we cannot guarantee that you will be seen if you arrive more than 10 minutes after your appointment’s original start time.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs